Full Version 1-Day – 1/2-Day & Workshops Versions Available
Earn CDU and PDU Credits


Conflict is inevitable and has significantly high impacts to a project team’s ability to perform well.  It seems to naturally occur during negotiation of budget, scope, time, resources and more.  Conflict can be caused by differences in values, goals, needs, expectations, personalities, attitudes and perceptions.  This course is designed to improve project managers, business analysis, and project team’s skills in handling and resolving conflicts to increase the effectiveness of negotiations and a more productive team environment.

This course offers tools and techniques to effectively manage conflict on project teams by providing an understanding of conflict, styles of conflict management, and utilization of conflict by negotiation to achieve conflict resolution.  This courses shows participants how to gain insight into how to better manage themselves and relationships to prepare for approaches to conflict management and to handle difficult situations.


Our goal at Bob the BA is to help you think, learn and work differently so you can make an impact back on the job. If you always do what you have always done, you will end up right where you were before you were trained right?  So at Bob the BA we take a different approach because we know we learn best by doing and not through lecture. Our courses are always hands-on, practicing through exercises, activities, facilitated discussions, case studies, role play, workshops, printed materials and presentations. 

Who Should Take This Course?